Terms & Conditions

Here are the details on how we will do business.

Not a Law Firm - Moto Noto does not provide legal advice nor does it draft documents on behalf of clients. Moto Noto only provide notary public and commissioner services. By using Moto Noto, no solicitor-client relationship is established when Moto Noto provides you services. Moto Noto encourages every business and individual to seek guidance from legal counsel concerning their specific legal matter.

Legal Advice - As a notary is different than a lawyer. Moto Noto provides notary services. Moto Noto is not able to provide legal advice regarding documents. Any comments made by Moto Noto's notaries should not be perceived as legal advice. In many cases, Moto Noto will stamp the document at the time of signing to indicate that no legal advice was given as a part of signing the document.

Prepaid Appointments - All of our bookings are prepaid. This reduces the need for Moto notaries to carry cash and helps reduce No Show or late appointments.

Identification - To ensure compliance with Canadian law, Moto Noto requires an intake form to be completed including valid government photo ID, which will be confirmed at the appointment. If your appointment is for a business, please include proof of authority to sign on behalf of the corporation (ie - corporate registry showing directors). Refunds will not be given for any client errors in, or omissions of ID. Due to legal requirements, Moto Noto is unable to sign documents with individuals we cannot ID. Moto Noto does not sell your ID to third parties and will only request and retain your ID in accordance with the law. Please see our Privacy page for more information.

Document Type - Please read our Documents page for common documents that Moto Noto handles. If you are unsure whether your document can be signed by a notary, please contact our office for more information. Refunds will not be given for documents that require a lawyer's signature. Please ensure that all pages of the document are provided at the time of signing. Where you are required to sign the document in the presence of a notary, please do not sign the document in advance.

Paid Parking - If your location requires paid parking, Moto Noto requires a parking fee of $15. If the fee is not paid at the time of booking and Moto Noto attends your location and is unable to find free parking, Moto Noto may deem the appointment to be a “No Show” and cancel the appointment. Alternatively, in its sole discretion, if Moto Noto opts to proceed with the appointment, Moto Noto may require an additional fee to be paid at the time of signing.

Address Tips - To avoid confusion, we strongly recommend including additional information about the location to help our notary find the location.

Copies - As we are a mobile service, we are unable to provide copies of documents. If you required a true certified copy of a document, please ensure that you have the original document and a copy of that document ready for our notary. Moto Noto does not certify copies of certified copies.

Witnesses - As we are a mobile service, we are currently not able to provide witnesses for documents. If you require a witness for your document please ensure all parties are present and have valid government ID. Moto Noto will not provide refunds for mix-ups with witnesses, or missing witnesses.

No Show or Late Appointments - To ensure we can keep all appointments, please note that Moto Noto will deem the appointment a "no show" where 1) the client does not provide accurate address information or 2) if after reaching the address we are unable to locate the client within 10 minutes of arrival. Moto Noto does not provide returns or refunds for no show appointments.

Cancellation Policy - Moto Noto provides services that are 100% driven by calendar availability. Moto Noto has a strict cancellation policy. Clients are not able to cancel their appointment if the appointment is less than 48 hours away. Please note that we do not provide returns or refunds. Please ensure when you are booking that the time and date you are selecting is a time and date that you can honour.

Reschedule Policy - Similar to our cancellation policy, Moto Noto is happy to reschedule appointments that fall within a 48 hour period. Please note that we do not provide returns or refunds. Please ensure when you are booking that the time and date you are selecting is a time and date that you can honour.

Area of Operation - Our appointment fee applies to the corporate limits of Calgary. Moto Noto does provide mobile services to surrounding cities including Okotoks, Black Diamond, Turner Valley, High River, Airdrie, and Cochrane. Services provided to these locations will require an additional charge. Please contact our office to confirm the fee.

Errors - In the rare occasion that our notary has made an error (ie has not checked a box or initialed a spot) please contact our main office, and where it is found that the error is on our end we will rebook free of charge. Please ensure that the documents uploaded with this intake form are complete to allow our notary to review in advance and to reduce the likelihood of errors.

​Liability - To the maximum extent permitted by applicable law, Moto Noto nor any of its independent contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill or other intangible losses resulting from using our services.